We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service I have provided then you should inform us immediately, so that we can do our best to resolve the problem.
If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority (SRA) can help you if you are concerned about my behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the SRA https://www.sra.org.uk/consumers/problems/report-solicitor.page
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if I am unable to resolve your complaint. They will look at your complaint independently and it will not affect how I handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with me first. If you have, then you must take your complaint to the Legal Ombudsman:
If you would like more information about the Legal Ombudsman, please contact them but please note only consumers and micro-businesses are able to use this service, you can refer to their website for further information.